Effective Date: August 10, 2026
Website: bikarok.com
Business Name: Bikarok
At Bikarok, we aim to provide customers with genuine, properly described, and quality medical equipment and devices.
Because many medical products are hygiene-sensitive and may be affected by use, opening, installation, or handling, returns and replacements are subject to the conditions below.
1. Return Request Period
Customers should contact Bikarok within 3 days of receiving the product if they believe the product is:
Wrong
Damaged
Defective
Significantly different from the product ordered
Return or replacement requests submitted after this period may not be accepted, except where required by applicable law or where a valid warranty claim applies.
2. Eligible Reasons for Replacement
A product may be eligible for replacement if:
The wrong product was delivered.
The product was damaged during delivery.
The product has a verified manufacturing defect.
The product does not function as intended upon initial inspection, subject to verification.
The product received materially differs from the product ordered.
All replacement requests are subject to inspection and verification.
3. Wrong Product Delivered
If Bikarok sends an incorrect product, please contact us as soon as possible.
Where the error is confirmed, Bikarok may arrange a replacement with the correct product, subject to availability.
4. Damaged Product
Customers should inspect the package and product upon delivery whenever reasonably possible.
If a product appears damaged, customers should contact Bikarok promptly and provide photographs or videos showing the condition of the package and product.
Where delivery damage is verified, Bikarok may provide a replacement or another appropriate resolution.
5. Defective Product
If a product appears to have a manufacturing defect, Bikarok may require the product to be inspected or tested before approving a replacement or refund.
A product that is damaged because of misuse, improper installation, unauthorized repair, accident, negligence, or failure to follow manufacturer instructions may not qualify as a manufacturing defect.
6. Opened or Used Medical Products
Due to hygiene, safety, and product-integrity considerations, opened, used, installed, or tampered medical products may generally not be eligible for return or replacement.
However, exceptions may apply where:
The wrong product was supplied; or
A verified manufacturing defect exists; or
Another valid issue is confirmed by Bikarok.
7. Hygiene-Sensitive Products
Products that come into direct contact with the body or are otherwise hygiene-sensitive may be subject to stricter return restrictions.
Examples may include certain personal-use medical devices, accessories, consumables, probes, masks, tubing, or similar products.
Eligibility will depend on the product and its condition.
8. Change of Mind
Returns are generally not accepted simply because a customer:
Changed their mind.
No longer needs the product.
Ordered the wrong product by mistake.
Does not like the product after opening or using it.
However, Bikarok may consider unopened products on a case-by-case basis where operationally feasible.
9. Return Conditions
Where a return is approved, the product should generally be returned with:
Original packaging
Accessories
Manuals, where applicable
Warranty card, where applicable
Invoice or order information
Any other items originally supplied with the product
Products must not be intentionally damaged, altered, or tampered with.
10. Replacement
Approved replacement requests are subject to product availability.
If the same product is unavailable, Bikarok may offer:
A suitable alternative, subject to customer agreement; or
A refund where appropriate.
Replacement does not automatically mean that every product can be exchanged for a different product of the customer's choice.
11. Refund Eligibility
A refund may be considered when:
A valid return is approved and replacement is not possible.
The wrong product was supplied and an appropriate replacement cannot be provided.
A verified defect exists and replacement is unavailable.
Bikarok cancels an order due to product unavailability or another valid reason.
Refunds are subject to verification and applicable conditions.
12. Refund Processing
Once a refund is approved, Bikarok will inform the customer about the applicable refund process.
Because Bikarok currently offers Cash on Delivery, the available refund method may depend on the circumstances and the information provided by the customer.
Refund processing time may vary depending on the selected method and operational circumstances.
13. Delivery and Return Charges
Where the return or replacement is caused by a confirmed error by Bikarok, wrong product, or verified manufacturing/delivery defect, Bikarok may bear the applicable return or replacement delivery cost.
Where a return is approved for another reason, the customer may be responsible for applicable return or delivery charges.
14. Inspection
Bikarok reserves the right to inspect returned products before approving a refund or replacement.
Submitting a return request does not automatically guarantee approval.
15. Warranty Claims
Products covered by a manufacturer's or seller's warranty may be handled according to the applicable warranty terms.
Warranty claims may be subject to separate procedures and time periods.
16. Fraudulent or Abusive Claims
Bikarok reserves the right to reject return or refund requests that appear fraudulent, abusive, intentionally misleading, or inconsistent with the actual condition of the product.
17. How to Request a Return or Replacement
To request a return, refund, or replacement, please contact:
Bikarok
Phone: 01919239039
Email: [email protected]
Please provide:
Order number
Customer name
Phone number
Product name
Reason for the request
Relevant photos/videos, where applicable
18. Policy Changes
Bikarok may update this policy from time to time.
The latest version published on this page will apply to future orders unless otherwise
required by applicable law.