Bikarok

Return, Refund & Replacement Policy

Effective Date: August 10, 2026 Website: bikarok.com Business Name: Bikarok At Bikarok, we aim to provide customers with genuine, properly described, and quality medical equipment and devices. Because many medical products are hygiene-sensitive and may be affected by use, opening, installation, or handling, returns and replacements are subject to the conditions below.

1. Reporting an Issue

Customers should contact Bikarok as soon as possible after receiving the product if they believe the product is:

  • Wrong
  • Damaged
  • Defective
  • Significantly different from the product ordered

Every request is reviewed individually and discussed with the customer directly, typically over WhatsApp or phone, before any next step is agreed.

2. Eligible Reasons for Replacement

A product may be eligible for replacement if:

  • The wrong product was delivered.
  • The product was damaged during delivery.
  • The product has a verified manufacturing defect.
  • The product does not function as intended upon initial inspection, subject to verification.
  • The product received materially differs from the product ordered.

All replacement requests are subject to inspection and verification.

3. Wrong Product Delivered

If Bikarok sends an incorrect product, please contact us as soon as possible. Where the error is confirmed, Bikarok may arrange a replacement with the correct product, subject to availability.

4. Damaged Product

Customers should inspect the package and product upon delivery whenever reasonably possible. If a product appears damaged, customers should contact Bikarok promptly and provide photographs or videos showing the condition of the package and product. Where delivery damage is verified, Bikarok may provide a replacement or another appropriate resolution.

5. Defective Product

If a product appears to have a manufacturing defect, Bikarok may require the product to be inspected or tested before approving a replacement or refund. A product that is damaged because of misuse, improper installation, unauthorized repair, accident, negligence, or failure to follow manufacturer instructions may not qualify as a manufacturing defect.

6. Opened or Used Medical Products

Due to hygiene, safety, and product-integrity considerations, opened, used, installed, or tampered medical products may generally not be eligible for return or replacement. However, exceptions may apply where:

  • The wrong product was supplied; or
  • A verified manufacturing defect exists; or
  • Another valid issue is confirmed by Bikarok.

7. Hygiene-Sensitive Products

Products that come into direct contact with the body or are otherwise hygiene-sensitive may be subject to stricter return restrictions. Examples may include certain personal-use medical devices, accessories, consumables, probes, masks, tubing, or similar products. Eligibility will depend on the product and its condition.

8. Change of Mind

Returns are generally not accepted simply because a customer:

  • Changed their mind.
  • No longer needs the product.
  • Ordered the wrong product by mistake.
  • Does not like the product after opening or using it.

However, Bikarok may consider unopened products on a case-by-case basis where operationally feasible.

9. Return Conditions

Where a return is approved, the product should generally be returned with:

  • Original packaging
  • Accessories
  • Manuals, where applicable
  • Warranty card, where applicable
  • Invoice or order information
  • Any other items originally supplied with the product

Products must not be intentionally damaged, altered, or tampered with.

10. Replacement

Approved replacement requests are subject to product availability. If the same product is unavailable, Bikarok may offer:

  • A suitable alternative, subject to customer agreement; or
  • A refund where appropriate.

Replacement does not automatically mean that every product can be exchanged for a different product of the customer's choice.

11. Refund Eligibility

A refund may be considered when:

  • A valid return is approved and replacement is not possible.
  • The wrong product was supplied and an appropriate replacement cannot be provided.
  • A verified defect exists and replacement is unavailable.
  • Bikarok cancels an order due to product unavailability or another valid reason.

Refunds are subject to verification and applicable conditions.

12. Refund Processing

Once a refund is approved, Bikarok will inform the customer about the applicable refund process. Because Bikarok currently offers Cash on Delivery, the available refund method may depend on the circumstances and the information provided by the customer. Refund processing time may vary depending on the selected method and operational circumstances.

13. Delivery and Return Charges

Where the return or replacement is caused by a confirmed error by Bikarok, wrong product, or verified manufacturing/delivery defect, Bikarok may bear the applicable return or replacement delivery cost. Where a return is approved for another reason, the customer may be responsible for applicable return or delivery charges.

14. Inspection

Bikarok reserves the right to inspect returned products before approving a refund or replacement. Submitting a return request does not automatically guarantee approval.

15. Warranty Claims

Products covered by a manufacturer's or seller's warranty may be handled according to the applicable warranty terms. Warranty claims may be subject to separate procedures and time periods.

16. Fraudulent or Abusive Claims

Bikarok reserves the right to reject return or refund requests that appear fraudulent, abusive, intentionally misleading, or inconsistent with the actual condition of the product.

17. How to Request a Return or Replacement

To request a return, refund, or replacement, please contact: Bikarok Phone: 01919239039 Email: support@bikarok.com Please provide:

  • Order number
  • Customer name
  • Phone number
  • Product name
  • Reason for the request
  • Relevant photos/videos, where applicable

18. Policy Changes

Bikarok may update this policy from time to time. The latest version published on this page will apply to future orders unless otherwise required by applicable law.