Warranty Policy
Effective Date: August 10, 2026 Website: bikarok.com Business Name: Bikarok Bikarok sells a variety of medical equipment and devices from different manufacturers and suppliers. Warranty availability and coverage may therefore differ from product to product.
1. Warranty Availability
Not all products sold by Bikarok necessarily carry a warranty. Where a product has a manufacturer's warranty or seller-provided warranty, the applicable warranty information may be stated on the product page, invoice, warranty card, packaging, or other relevant documentation.
2. Manufacturer Warranty
Where a product is covered by a manufacturer's warranty, the warranty is generally provided according to the manufacturer's applicable terms and conditions. Warranty duration and coverage may vary by product and manufacturer.
3. Seller Warranty
Where Bikarok specifically provides a seller warranty for a product, the applicable warranty period and conditions will be communicated to the customer.
4. Warranty Coverage
Depending on the product, warranty coverage may include manufacturing defects or functional defects that occur under normal and intended use. Warranty coverage does not automatically cover all product failures or damage.
5. Warranty Exclusions
Warranty may not cover:
- Accidental damage
- Physical damage
- Water or liquid damage where not supported by the product
- Improper use
- Misuse
- Negligence
- Unauthorized modification
- Unauthorized repair
- Incorrect installation
- Use contrary to manufacturer instructions
- Damage caused by abnormal voltage or electrical conditions
- Normal wear and tear
- Consumable items
- Disposable items
- Accessories not covered by the applicable warranty
- Damage caused by external circumstances
6. Consumables and Accessories
Consumables and certain accessories may not be covered by warranty unless specifically stated. Examples may include batteries, sensors, probes, tubing, masks, cuffs, strips, disposable components, and similar items.
7. Warranty Claim Procedure
To make a warranty claim, customers should contact Bikarok using: Phone: 01919239039 Email: support@bikarok.com Customers may be asked to provide:
- Order number
- Product name/model
- Purchase information
- Warranty card, where applicable
- Description of the problem
- Photos or videos
- Other information reasonably required for inspection
8. Inspection and Verification
Warranty claims may require inspection or testing. A reported problem does not automatically mean that the product is covered under warranty. Bikarok or the applicable manufacturer/supplier may determine whether the issue is covered by the relevant warranty terms.
9. Repair, Replacement or Other Resolution
If a warranty claim is approved, the applicable remedy may include:
- Repair
- Replacement
- Replacement of a defective component
- Another remedy permitted under the applicable warranty terms
The specific remedy depends on the product, warranty terms, availability of parts/products, and nature of the defect.
10. Warranty Period
The warranty period is product-specific. Customers should refer to the relevant product page, invoice, warranty card, packaging, or manufacturer documentation for the applicable warranty period. If no warranty period is stated, customers should contact Bikarok before relying on warranty coverage.
11. Transfer of Warranty
Warranty coverage may be limited to the original purchaser and may not be transferable unless the manufacturer or seller specifically permits transfer.
12. Warranty and Return Policy
A warranty claim is different from a standard return request. A product may be outside the normal return period but may still qualify for warranty service if a valid warranty applies. Likewise, a product that is within the return period may not qualify for warranty if the issue resulted from misuse, accidental damage, or another excluded cause.
13. Changes to Warranty Policy
Bikarok may update this Warranty Policy from time to time. The applicable warranty terms for a specific product will generally be determined by the warranty information provided with or for that product.
14. Contact Us
For warranty-related questions: Bikarok Phone: 01919239039 Email: support@bikarok.com Address: Muktarpur, Panchasar, Munshiganj Sadar - 1500, Munshiganj, Bangladesh.