Shipping & Delivery Policy
Effective Date: August 10, 2026 Website: bikarok.com Business Name: Bikarok This Shipping & Delivery Policy explains how Bikarok processes and delivers customer orders within Bangladesh.
1. Delivery Area
Bikarok currently delivers products throughout Bangladesh, subject to courier service availability.
2. Delivery Partner
Bikarok primarily uses SteadFast Courier and may use other delivery partners when necessary.
3. Order Processing
Orders are normally processed after order confirmation. Processing time may vary depending on:
- Product availability
- Order volume
- Customer confirmation
- Location
- Holidays
- Operational circumstances
4. Delivery Timing
Delivery timing for each order is arranged directly with the customer, typically over WhatsApp or phone, before dispatch. Bikarok does not publish fixed delivery-time commitments; the timing confirmed for a specific order is what applies. Customers may receive delivery updates or contact information where available.
5. Delivery Charges
Applicable delivery charges, where any, will be communicated or displayed during the ordering process. Delivery charges may vary depending on location, package size, weight, or courier requirements.
6. Cash on Delivery
Bikarok currently supports Cash on Delivery. Customers are required to pay the applicable amount to the delivery agent at the time of successful delivery.
7. Accurate Delivery Information
Customers must provide a complete and accurate delivery address and contact number. Bikarok is not responsible for delivery delays or failed delivery resulting from:
- Incorrect address
- Incorrect phone number
- Incomplete address
- Customer unavailability
- Failure to respond to courier calls
- Refusal to accept the package
8. Failed Delivery
If a customer cannot be reached or refuses to receive an order, the order may be returned to Bikarok. Additional delivery charges or restrictions may apply to future orders in cases of repeated failed deliveries.
9. Delivery Delays
Delivery may be delayed due to circumstances beyond Bikarok's reasonable control, including:
- Severe weather
- Natural disasters
- Transportation problems
- Public holidays
- Strikes
- Political or governmental restrictions
- Courier operational issues
- Unexpected events
Bikarok will make reasonable efforts to assist customers in case of significant delivery delays.
10. Product Inspection Upon Delivery
Customers are encouraged to inspect the package and product upon delivery where reasonably possible. If the package appears visibly damaged, customers should document the condition and contact Bikarok promptly.
11. Delivery Confirmation
A delivery may be considered completed when the product is handed over to the customer or an authorized recipient at the provided delivery address.
12. Changes to Delivery Address
Customers should contact Bikarok as soon as possible if they need to change their delivery address. Once an order has been dispatched, changing the address may not be possible or may result in additional charges or delays.
13. Contact Us
For delivery-related questions: Bikarok Phone: 01919239039 Email: support@bikarok.com Address: Muktarpur, Panchasar, Munshiganj Sadar - 1500, Munshiganj, Bangladesh.