Effective Date: August 10, 2026
Website: bikarok.com
Business Name: Bikarok
Welcome to Bikarok. These Terms & Conditions govern your access to and use of the Bikarok website, products, services, and related features.
By accessing or using our website, creating an account, placing an order, or purchasing any product from Bikarok, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
1. About Bikarok
Bikarok is an online retail platform operating in Bangladesh that sells medical equipment and devices, including products such as blood pressure monitors, glucometers, pulse oximeters, nebulizers, thermometers, stethoscopes, and other related healthcare products.
Muktarpur, Panchasar, Munshiganj Sadar - 1500, Munshiganj, Bangladesh.
Phone: 01919239039
Email: [email protected]
Website: bikarok.com
Business Address:
2. Eligibility
By using this website, you confirm that:
The information you provide is accurate and complete.
You are legally capable of entering into a purchase agreement.
You will use the website and products only for lawful purposes.
You will not use the website for fraudulent, abusive, or unauthorized activities.
3. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images, prices, availability, and other information displayed on our website are accurate.
However, product packaging, appearance, specifications, accessories, or manufacturer-provided information may change from time to time.
We reserve the right to correct errors, update product information, or modify product availability without prior notice.
4. Medical Product Disclaimer
Products sold through Bikarok are intended for their stated purposes and should be used according to the manufacturer's instructions and applicable guidelines.
Bikarok does not provide medical diagnosis, treatment, or professional medical advice through this website.
Information provided on the website should not be considered a substitute for consultation with a qualified doctor, healthcare professional, or other appropriate medical professional.
Customers are responsible for using medical equipment correctly and according to the
manufacturer's instructions.
5. Product Prices
All product prices displayed on Bikarok are subject to change without prior notice.
We reserve the right to correct pricing errors or other inaccuracies.
If an order has been placed at an incorrect price due to a technical or human error, Bikarok
may contact the customer to confirm the correct price or cancel the order.
6. Product Availability
All products are subject to availability.
If an ordered product becomes unavailable after an order is placed, we may contact the
customer regarding an alternative product or cancel the unavailable item/order.
7. Placing an Order
Customers may place orders through the Bikarok website.
When placing an order, customers are responsible for providing accurate:
Name
Mobile number
Delivery address
Email address, where applicable
Other information required to process the order
Bikarok is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
8. Order Confirmation
Placing an order does not necessarily guarantee final acceptance of the order.
Bikarok may contact the customer to verify an order before dispatch.
We reserve the right to cancel an order where reasonably necessary, including situations involving:
Incorrect pricing
Product unavailability
Incorrect customer information
Suspected fraudulent activity
Repeated failed deliveries
Other operational or security concerns
9. Payment
Bikarok currently offers Cash on Delivery (COD) as the available payment method.
Customers are required to pay the applicable order amount at the time of delivery.
10. Delivery
Bikarok currently delivers products within Bangladesh.
Delivery is carried out through third-party courier services, including SteadFast Courier, or other delivery partners where necessary.
Estimated delivery times may vary depending on location, product availability, courier operations, weather, public holidays, transportation issues, or other circumstances beyond our reasonable control.
11. Order Cancellation
Customers may request cancellation before the order has been dispatched.
Once an order has been dispatched, cancellation may not be possible.
Bikarok reserves the right to refuse or restrict cancellation requests where the order has already entered the delivery process.
12. Returns, Refunds & Replacements
Returns, refunds, and replacements are governed by our separate Return, Refund & Replacement Policy.
Customers should review that policy before placing an order.
Certain opened, used, installed, damaged, or hygiene-sensitive medical products may not be
eligible for return or replacement except where the product is verified to be defective or the wrong product was supplied.
13. Warranty
Warranty coverage, where applicable, depends on the individual product and manufacturer/supplier terms.
Some products may be covered by a manufacturer's warranty, while others may have limited or no warranty coverage.
Warranty claims may be subject to inspection and verification.
Unless expressly stated otherwise on the relevant product page or invoice, Bikarok does not guarantee that every product carries a warranty.
14. Customer Accounts
Customers may create and maintain an account on Bikarok.
Customers are responsible for keeping their login credentials confidential and for all activities conducted through their account.
If you believe your account has been accessed without authorization, you should contact Bikarok promptly.
Bikarok reserves the right to suspend or terminate accounts involved in fraudulent, abusive, or unlawful activities.
15. Prohibited Activities
Users must not:
Use the website for unlawful purposes.
Attempt to gain unauthorized access to the website or its systems.
Interfere with website security or operation.
Submit false or misleading information.
Engage in fraudulent transactions.
Copy or misuse website content without authorization.
Use automated systems to interfere with the website.
Attempt to damage or disrupt our website or services.
16. Intellectual Property
All website content, including text, graphics, logos, product descriptions, images, design elements, and other materials, is owned by or licensed to Bikarok unless otherwise stated.
No content may be copied, reproduced, distributed, modified, or commercially exploited without prior written permission.
17. Third-Party Services
Bikarok may use third-party service providers, including courier and delivery companies.
We are not responsible for independent actions, delays, policies, or service interruptions caused by third-party providers, although we will make reasonable efforts to assist customers where possible.
18. Limitation of Liability
To the maximum extent permitted by applicable law, Bikarok shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms & Conditions is intended to exclude any liability that cannot lawfully be excluded or limited under applicable law.
19. Force Majeure
Bikarok shall not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, strikes, government actions, internet or telecommunications failures, or other unforeseen events.
20. Changes to These Terms
Bikarok may update these Terms & Conditions from time to time.
Any updated version will be published on this page with an updated effective date.
Continued use of the website after changes are published constitutes acceptance of the updated terms.
21. Governing Law
These Terms & Conditions shall be interpreted in accordance with the applicable laws of Bangladesh.
Any dispute shall be subject to the jurisdiction of the competent courts of Bangladesh, subject to applicable law.
22. Contact Us
If you have questions about these Terms & Conditions, please contact us:
Bikarok
Muktarpur, Panchasar, Munshiganj Sadar - 1500, Munshiganj, Bangladesh.
Phone: 01919239039
Email: [email protected]
Website: bikarok.com